How does the AI answering work technically?
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When a customer calls your business number, the call is forwarded — either always or only when you don't answer — to RevenueViking AI. Our voice AI picks up in under 3 seconds, greets the caller in your business name, and conducts a natural conversation to capture their needs, qualify them, and book an appointment. You receive a full summary via SMS or email after every call.
Will my customers know they're talking to AI?
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Most customers assume they're speaking to a receptionist. The AI sounds natural, handles conversation smoothly, and doesn't sound robotic. You can choose to disclose that it's AI (some businesses prefer this for transparency) or simply refer to it as your answering service. We recommend whatever feels right for your brand.
Can the AI handle angry or upset callers?
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Yes. The AI is trained to de-escalate and stay professional in difficult situations. If a caller becomes very distressed or the situation is beyond the AI's scope, it will offer to have a team member call them back and take their details — ensuring no customer feels ignored.
What happens if the AI can't answer a question?
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If a caller asks something the AI doesn't know the answer to (like a very specific price quote), it will acknowledge the question, explain that a team member will follow up with that specific information, and ask for the best contact number. You get notified immediately.
How do you train the AI on my business?
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During setup, we gather information about your services, service areas, pricing, FAQ answers, business hours, and how you want calls handled. We also write and train a custom greeting script. This typically takes 2–3 days and is included in your setup fee.
Can I update the AI's information later?
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Yes, anytime. If you add a new service, change your hours, update pricing, or want to change how the AI handles a particular type of call, just email us or use your dashboard. Most updates are live within 24 hours.
Does it work for emergency after-hours calls?
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Absolutely — this is one of the most valuable use cases. The AI can be configured to handle emergency calls differently (higher urgency, different script, immediate owner SMS) while still capturing every caller's details.
What calendars and CRMs do you integrate with?
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On Growth and Pro plans: Google Calendar, iCal/Apple Calendar, Calendly, GoHighLevel, HubSpot, and custom webhooks. On Pro plans we can integrate with virtually any CRM via our API.
What happens if I go over 300 calls on the Starter plan?
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We'll contact you proactively before you exceed your limit and discuss upgrading to the Growth plan. We won't cut off your service or charge you surprise overage fees.
Is there a contract or minimum term?
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No contracts, no minimum term. Month-to-month on all plans. Cancel anytime with 30 days notice. We also offer a 30-day money-back guarantee on all plans.
How long does setup take?
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3–5 business days for most businesses. That includes AI training, script writing, calendar integration, call forwarding setup, and full testing before going live.
Yes. If your business has a seasonal slow period, you can pause your account for up to 3 months per year without losing your configuration. Just contact us.